When we talk about incidents we mean to indicate the possibility that a questionable behavior is not necessarily a true defect. We log these incidents so that we can keep the record of what we observed and can follow up the incident and track what is done to correct it.
- It is most common to find incident logging or defect reporting processes and tools in use during formal, independent test phases.
- But it will be a good idea to log, report, track, and manage incidents found during development and reviews because it gives useful information about the early and cheaper defect detection and removal activities.
- Incidents that are not logged may not be tracked and forgotten which can results in the incident occurring again.